Terms of sale
The parties
Seller is Sjøllaget AS
Company number: 934 988 108
Email: post@sjollaget.no
Bergen, Norway
The buyer is the consumer who places the order, and is referred to below as the buyer/purchaser.
Payment
We use the payment services Stripe and Vipps to ensure secure and easy payments. We do not store your payment information, as all payment information is processed directly by Stripe or Vipps according to their security standards.
Delivery
We ship orders as quickly as possible. Normal delivery time is 1–3 weeks, depending on the recipient's address. Delays may occur during periods of high demand or unforeseen events.
Right of withdrawal
The item must be returned in its original condition and sealed packaging within 14 days. The buyer is responsible for return shipping costs. If you wish to exercise your right of withdrawal, please contact us at post@sjollaget.no for further instructions.
Defects in the product - the buyer's rights and complaint period
If you discover a defect, you must notify us within a reasonable time after the defect was discovered. Complaints can be sent to post@sjollaget.no. We will then assess the matter and either offer repair, replacement, price reduction or refund, depending on the situation.
The right to a complaint does not apply to defects or damage caused by normal wear and tear, misuse or external influences.
Conflict resolution
If an amicable solution is not reached after mediation in the Consumer Council, the parties may request that the Consumer Council refer the dispute to the Consumer Complaints Committee. Decisions made by the Consumer Complaints Committee become legally binding one month after notification. Before the decision becomes legally binding, the parties may bring the dispute before the district court. The case shall initially be brought at the consumer's place of jurisdiction.
Do you have any other questions?
Send us a message at post@sjollaget.no and we will be happy to help you!